Terms and Conditions

01Important Information

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR WEBSITE OR ORDERING OUR SERVICES.

These Terms and Conditions establish the rights and obligations of PT NUSANTARA DIGITAL LABS and its clients concerning the provision of IT, software development, digital marketing, consulting, and related business services.

By accessing this Website, submitting a service request, accepting a quotation, or placing an order, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them where applicable.

If you are acting on behalf of a company or other legal entity, you confirm that you have the necessary authority to represent and bind that entity.

02General Provisions

These Terms and Conditions ("Terms") govern the use of https://nusantara.org/ ("Website") and the purchase of products and services provided by PT NUSANTARA DIGITAL LABS ("Company", "we", "us", or "our"), a company incorporated under the laws of the Republic of Indonesia.

These Terms apply to business customers, organizations, and other entities engaging our services.

We reserve the right to update these Terms by publishing a revised version on our Website. Updated Terms will apply prospectively and will not modify existing signed agreements without the parties' consent.

Where a separate written agreement has been concluded between the Company and a client, the provisions of that agreement shall prevail in the event of any inconsistency.

03Products and Services

PT NUSANTARA DIGITAL LABS provides business-to-business solutions, including:

• Software development and computer programming.
• IT consulting and technical support.
• Digital marketing, advertising, and branding.
• Business consulting and digital project management.
• Wholesale distribution of computers and related equipment.

The availability, scope, specifications, deliverables, and delivery timelines of products and services are determined individually and communicated to each client before order confirmation.

Descriptions on our Website are provided for general informational purposes and do not constitute a binding offer.

04Order Acceptance and Cancellation

Clients may submit inquiries and service requests through our Website or by contacting the Company directly.

Following an inquiry, we may provide an individual quotation, commercial proposal, invoice, or service agreement specifying the scope of work, pricing, payment terms, and expected delivery schedule.

An order becomes binding only after acceptance by both parties through a written agreement, confirmed quotation, or another mutually agreed method.

We reserve the right to decline requests before accepting an order, including where the requested services are unavailable, outside our business scope, or prohibited by applicable law.

Cancellation of confirmed orders shall be governed by the applicable Service Agreement or other written agreement between the parties.

05Prices and Payment Terms

The Company provides customized products and services. Accordingly, prices are calculated individually based on the client's requirements, project complexity, scope of work, estimated resources, and delivery schedule.

Final prices are communicated to clients through individual quotations, commercial proposals, invoices, or written agreements before payment.

Payment terms, including the amount, currency, payment schedule, and payment method, are established individually.

Payments may be accepted through bank transfers and other payment methods made available by the Company, including supported payment gateways.

Clients are responsible for providing accurate billing information and making payments within the agreed deadlines.

Any applicable taxes, additional charges, or third-party expenses will be specified in the relevant quotation, invoice, or agreement.

06Service Delivery

Services are delivered according to the scope, specifications, and timelines agreed with each client.

Delivery may include software, digital products, consulting reports, marketing materials, technical documentation, or other agreed deliverables.

The client shall provide the information, materials, approvals, and access reasonably required for the performance of the services.

Any substantial changes to the project scope, delivery schedule, or agreed specifications must be approved by both parties.

07Cancellations and Refunds

All services provided by PT NUSANTARA DIGITAL LABS are customized according to each client's individual requirements.

The terms and conditions governing order cancellations, refunds, and any applicable compensation shall be determined by the individual Service Agreement or other written agreement concluded between the Company and the client.

Any cancellation or refund request shall be reviewed and handled in accordance with the applicable agreement and mandatory provisions of Indonesian law.

Nothing in these Terms shall exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.

08Intellectual Property

All intellectual property rights relating to our Website, including its design, content, trademarks, logos, and proprietary materials, belong to the Company or their respective owners.

Ownership and licensing of intellectual property created during a client project are determined by the applicable written agreement.

Unless otherwise agreed, each party retains ownership of its pre-existing intellectual property.

Clients may not reproduce, distribute, modify, or commercially exploit our proprietary materials without prior written authorization.

09Client Responsibilities

Clients agree to provide accurate information, comply with applicable laws, and cooperate with the Company throughout the performance of the agreed services.

Clients must ensure that any information, materials, or instructions supplied to the Company do not infringe third-party rights or violate applicable law.

The Company may suspend or terminate services where a client materially breaches these obligations, subject to the applicable agreement and law.

10Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our Website or the provision of services.

Any contractual limitation of liability shall be subject to the applicable Service Agreement and mandatory provisions of Indonesian law.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

11Privacy and Data Protection

We respect the privacy of our clients and Website visitors.

Personal data collected through our Website or in connection with our services is processed in accordance with our Privacy Policy and applicable Indonesian data protection legislation.

Our Privacy Policy provides information about the collection, use, storage, disclosure, and protection of personal data, as well as applicable data subject rights.

12Force Majeure

Neither party shall be responsible for delays or failures in performing its contractual obligations to the extent caused by events beyond its reasonable control.

Such events may include natural disasters, fires, floods, earthquakes, war, civil unrest, government restrictions, pandemics, significant telecommunications failures, or widespread power outages.

The affected party shall notify the other party within a reasonable period and take reasonable steps to minimize the impact.

Payment obligations for services already performed remain subject to the applicable agreement and law.

13Governing Law and Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Indonesia.

In the event of a dispute, the parties shall first attempt to resolve the matter through good-faith negotiations.

If the dispute cannot be resolved amicably, it shall be referred to the competent courts of Indonesia, unless the parties have expressly agreed to another lawful dispute-resolution mechanism in a separate written agreement.

14Assignment

Neither party may assign its material rights or obligations under an accepted Service Agreement without the other party's prior written consent, except where otherwise permitted by the applicable agreement or law.

15No Waiver

Failure by either party to enforce any provision of these Terms shall not constitute a waiver of that provision or any other contractual right.

Any waiver must be made in writing by an authorized representative of the relevant party.

16Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be severed to the extent necessary.

The remaining provisions shall continue in full force and effect, provided that the essential purpose of the agreement can still be fulfilled.

17Entire Agreement

These Terms and Conditions, together with our order confirmations, accepted quotations, applicable Service Agreements, and Privacy Policy, constitute the entire agreement between you and PT NUSANTARA DIGITAL LABS concerning the matters addressed herein.

In the event of any conflict between these Terms and a separately executed Service Agreement, the provisions of the Service Agreement shall prevail, unless otherwise required by applicable law.

18Notices

The Company may provide notices concerning these Terms, accepted orders, or services through the contact details supplied by the client.

Clients are responsible for keeping their contact information accurate and up to date.

Formal contractual notices shall be delivered in accordance with the applicable written agreement.